hadir Account & Payment FAQ

No. Each user may hold only one active account on hadir. If we discover that you have opened multiple accounts, we will suspend all of them and forfeit any balances without refund. Multiple accounts are a violation of our terms. If you need to close your current account and open a new one, contact our support team first. We can help you close the old account and ensure your new account is linked to a different email and phone number. This process typically takes 1–2 business days.

Read three documents before you play. First, our legal notice explains that hadir is available only where local law permits and that you are responsible for checking your own jurisdiction's laws. Second, our terms and conditions detail account eligibility, tournament rules, and dispute resolution. Third, review the game-specific rules for any tournament or market you enter—each slot tournament, live-dealer game, and sportsbook market has its own settlement rules and entry terms. You can find these rules in the game lobby on hadir or request them from support. New users in Jakarta, Surabaya, Bandung, and other cities must verify that hadir is available in their jurisdiction before depositing funds.

If a deposit or withdrawal does not complete, the transaction status will show "pending" or "failed" in your account. For deposits via DANA, e-wallet, mobile banking, or local payment, check your payment app to confirm whether the money left your account. If it did, the transaction may be delayed; hadir typically credits deposits within subject to verification. If it did not, the transaction has been cancelled and no funds have moved. For withdrawals, if your request shows "pending" after more than 24 hours, contact our support team immediately with your transaction ID. We will investigate and advise you within 4 business hours. Do not attempt the same transaction twice; wait for support confirmation before retrying.

We charge no fees on deposits or withdrawals. All fees charged by online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank (mobile banking, local payment, online payment, e-wallet) are the responsibility of the payment provider and are shown to you at the time of transaction. We do not add a hadir surcharge. If you see a fee deducted from your withdrawal, it came from your bank or payment app, not from hadir. If you have questions about a specific fee, contact your payment provider directly. We recommend reviewing the fee schedule in your payment app before confirming any transaction.

Our weekly cashback offer is available to eligible users and is credited on a fixed day each week (typically Monday). The amount depends on your activity the previous week; we do not publish a fixed percentage. Cashback is credited automatically to your account balance with no action required from you. You do not need to claim or withdraw it separately. Cashback may carry terms—for example, it may be non-withdrawable or subject to a play-through requirement. Read the terms displayed in your account under "promotions" or contact support for specific details about your cashback terms. Cashback is not guaranteed and may be withdrawn or modified at any time in accordance with our terms.

We operate hadir only in jurisdictions where local law permits online gaming. We do not specify which countries or regions are "legal" or "illegal"—that is for you to determine. Users in Indonesia may access hadir if their local law allows; the same applies to users in other countries. Before you create an account, you must verify that hadir complies with the laws of your own jurisdiction. If you are unsure, consult a local legal advisor or your government's gaming regulator. We do not offer hadir in jurisdictions where online gaming is explicitly prohibited by law. If we discover that you are accessing hadir from a prohibited jurisdiction, we may suspend your account without notice. Your responsibility is to confirm jurisdiction compliance before access.

To request deletion of your personal data, email our support team with the subject line "Data Deletion Request" and include your username and email address. You must also confirm that your account balance is zero and that you have no open transactions. We will acknowledge your request within 24 hours and process it within 10 business days. Once deleted, your data cannot be recovered, and you will not be able to access your account. Note that we may retain some data for legal or regulatory reasons (e.g., transaction records for tax purposes). Our privacy policy details what data we retain and why. If you have further questions, contact support during business hours in English or Indonesian.

We respond to general support queries within 2–4 hours during business hours (09:00–18:00 Bangkok time, Monday–Friday). Queries submitted outside business hours are answered the next business day. KYC verification queries typically take 1–2 business days. Account closure or data-deletion requests are processed within 10 business days. Payment disputes are investigated within 5 business days. We respond in English and Indonesian. If you do not receive a response within the stated window, email us again with your original ticket number. Critical issues (account compromise, unauthorized transactions) are escalated and receive priority handling.